Frequently Asked Questions

  • 1.How do I make a purchase?

    In the top menu, you select the main product category you are interested in and then narrow down the selection even further by given subcategories. You will be shown all the products in the selected category.

    By clicking on the product photo, the presentation page of the product opens with all the detailed information about the product. Then press the "Add to Cart" button and the item will be moved to the shopping cart. You can now continue shopping for other products or go to the cart to complete your purchase.

    You can check your cart status at any time by clicking on the shopping cart.

    By clicking on "Completion of purchase", you will be redirected to a page where you fill in your contact information and everything necessary to complete and submit your order.

    When ordering a product in the online store, you can choose the option of delivery to your home address, which is delivered to you by Pošta Slovenije, personal delivery, or you can choose free personal collection at the flower shop Zvonček, Ulica Viktorja Kejžarja 16, 4270 Jesenice.

    You can choose to pay by advance invoice, pay with Mastercard, Visa, Visa Electron, American Express, Discover, Diners, JCB and Maestro credit cards (if your Maestro payment card allows it) and pay on collection at the flower shop.

    When you have filled in all the information, carefully review everything again and press the black "submit order" button.

  • 2.Is it necessary to register to buy the product?

    Registration is not required, as you can also shop as a guest, and as a registered user you have certain advantages (your address will be saved in the future and you will not have to enter it again, you will be informed about additional campaigns and new offers).

  • 3.How can I pay for my order?

    The following payment methods are available in the trgovina.zvoncek-s.si online store.

    • Payment according to the offer/proforma invoice to the provider's business account;
    Zvonček-S, doo, Ulica Viktorja Kejžarja 16, 4270 Jesenice,
    opened at Banka Intesa Sanpaolo dd,
    TRR (IBAN): SI56 1010 0004 5302 584,
    BIC code: BAKOSI2X.

    • Payment with payment cards:
    Mastercard, Visa, Visa Electron, American Express, Discover, Diners, JCB and Maestro (if the payer's Maestro payment card allows it).

    • Payment with cash or payment cards upon collection in the provider's store:
    Cvetličarna Zvonček at Ulica Viktorja Kejžarja 16, 4270 Jesenice.

  • 4.Is shopping in your online store safe?

    In our online store, we use appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the provider's server. Don't worry, shopping is 100% safe.

  • 5.I did not receive a confirmation email, what should I do?

    It often happens that the confirmation e-mail is in the junk mail, so please check it, if you can't find it, it is also possible that you entered the wrong e-mail. It may also happen that there is an error on the server, so please contact us via e-mail info@zvoncek-s.com or phone number 04 586 55 60.

  • 6.I paid by invoice. Do I need to send you a copy of the invoice?

    In principle, we check transfers several times a day. But you can still send the receipt, we won't be mad at all. 😉

  • 7.Can I place an order over the phone?

    Of course. We would love to see you call us personally and order products on tel. No. 04 586 55 60. After a telephone agreement, you will receive a preliminary invoice to your e-mail address, which you can pay at the post office or bank. After payment of the pre-invoice, we create the product for you and send it to you or bring it to the desired address. By paying by advance invoice, the buyer agrees to the general terms and conditions of business.

  • 8.What if I changed my mind about the purchase?

    After confirmation of purchase, cancellation is only possible by phone at least 24 hours before the day of delivery. The provider and the user find the most optimal solution for a new purchase, exchange of an item or refund in the form of a gift voucher. We do not refund cash!

    If the product has already been shipped, it is not possible to cancel the purchase!

  • 9.Can I get a business invoice?

    Of course! In your profile, you can specify the addressee, where the package should arrive and the payer (in this case, a company). Or you can just add in the notes when ordering that you want the original invoice for the company, add all the information we need - the name and address of the company and the tax number. Like everyone else, you will receive the invoice on your e-mail.

  • 10.Do you send bouquets across Slovenia?

    Of course! All floral creations and all unique products are sent throughout Slovenia with Pošta Slovenije. Don't worry, the bouquets are freshly made, each bouquet has a bag containing water to keep it fresh until it arrives at the desired address.

  • 11.Do you also deliver on Saturdays and Sundays?

    If you want to have a Saturday or Sunday delivery, you must choose our personal delivery!

  • 12.What if I or the person to whom the package is intended is not at home when you deliver the package?

    If we deliver the package to you, you can call us earlier and we can agree on a suitable delivery time. However, if you are sending the package to someone else and have chosen personal delivery, it is recommended that you inquire when the person will be home.

    The content of the delivery of the items is understood as a one-time visit to the agreed address. Delivery is considered unsuccessful when the addressee is unreachable at the agreed address at the time of delivery. Also, delivery is unsuccessful when the addressee cannot be found using the given information. If you think that the delivery person needs additional information to deliver the shipment, please let us know by email or by phone.

    If the person is not at home, we leave them a notice/proof of when exactly the delivery was made with instructions to pick up the package at our office.

  • 13.Will the package include an invoice?

    Since the products in our online store are mainly intended for gifting, you will receive the invoice later on to your e-mail address.

  • 14.Can a dedication also be added?

    Of course! You can add a highlighter to any product. You can choose a business card with a special meaning or just add a dedication, which we write on the back of our card.

  • 15.We have not received the package. Who should I contact?

    If you have not yet received your package on the date you selected, please notify us immediately at info@zvoncek-s.com or on the phone number 04 586 55 60 and we will check where your shipment is located.

  • 16.Do you also have a physical store?

    Our small flower shop switched to a slightly different form of business in January 2021. We do business online and by prior order by phone or email. You can pick up the products every day at our branch between 8:00 a.m. and 4:00 p.m. Shopping in a physical store is not possible.

  • 17.Is it possible to pick up the ordered goods in person?

    Of course! If you want to pick up your order at our Zvonček flower shop, choose personal pick-up, which is free of charge, in the online ordering process.

  • 18.The product does not suit me, how can I return it?

    There are no refunds for fresh flowers! As for handmade products, you can return them. You must deliver or send back the product, which must not be damaged, altered or destroyed, within five days of receiving/delivering the product to our branch. We replace the returned product, prepare a new one for you, or hand over a gift voucher for the value of your product, we do not refund the money!

  • 19.I have an idea or comment, opinion about your online store. Who can I contact?

    You can submit an opinion and rating on Google (every opinion is welcome). You can also email us at info@zvoncek-s.com and tell us your idea, comment or opinion! Your experience is very important to us. We want you to share it with us.

  • 20.The question I'm looking for is not listed. Who can I contact?

    If you did not find the answer, write to us at info@zvoncek-s.com or contact us at 04 586 55 60 and we will be happy to help you.